Skip to content
Home
Falnor

Terms & conditions

This site, falnor.io (hereafter referred to as Falnor, site, or website) is owned and operated by Falnor Technologies LLC (hereafter referred to as Falnor, we, or company).

Falnor is an implementation studio. We deliver automated workflows as a service - scoped to one workflow at a time, built inside your existing systems, and paid for in stages as milestones are met. We do not sell software licenses, subscriptions, or resell third-party products.

Please carefully read, review, and understand our Terms and Conditions before engaging Falnor or using this website. Your access to and use of this website, and your engagement of Falnor for services, indicate that you accept and agree to be bound by these terms and conditions.

If you do not agree with these terms, you should leave the site immediately and not use any of the materials or services available here. Specific engagement terms are governed by the statement of work (SOW) you sign with Falnor, which controls in the event of a conflict with these site terms.

1. Engagements and scope

Each Falnor engagement covers one named workflow and is scoped individually after a free scoping session. The scope, deliverables, success criteria, timeline, and price for any engagement are set out in a written statement of work (SOW) agreed between you and Falnor before work begins.

We deliver against the success criteria in your SOW - tested on your real cases and approved by your team before a workflow goes fully live. Work outside the agreed SOW is quoted separately.

2. Fees and payment

Fees are quoted as one agreed price per workflow after the scoping session - there is no usage meter and no rate card. Payment is made in stages as milestones are met, on the schedule set out in your SOW. There are no 12-month contracts; the Operate retainer cancels on 30 days' notice.

AI usage costs incurred by a deployed workflow (model calls, hosting in your cloud) are billed directly through your own accounts at provider list price, with no markup from Falnor. We do not collect or store payment card details on this site.

3. Ownership and deliverables

You own the deliverables produced under your engagement: the workflow, its configuration, the plain-English record of what it does and how it was tested, and the playbook your team runs. These are kept in your hands - in your repos and environment - and remain valid even if you stop working with us.

Falnor retains ownership of its pre-existing tools, methods, frameworks, and intellectual property developed independently of your engagement. Nothing in these terms grants you a license to resell or redistribute Falnor's proprietary tooling.

User accounts and engagement access are non-transferable . Each engagement is between Falnor and the named client in the SOW.

4. Handover and exit

A full handover pack - how everything connects, what was agreed, and how it is tested - is provided as policy, not a courtesy, if you ever switch providers or bring the work in-house. Your workflow keeps running in your systems under your accounts regardless; it does not depend on any Falnor-operated service to function.

5. Warranty and limitation of liability

Falnor services are provided "as is" to the extent permitted by law, except for the express success criteria, re-testing, and incident-response commitments set out in your SOW. We do not guarantee compatibility with every browser, device, third-party plugin, or external system; before engaging, you may review demos or contact our team to verify compatibility with your setup.

Under no circumstances shall Falnor be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, profits, or business interruption, arising out of the use, or inability to use, the materials or services on this site, even if Falnor or an authorized representative has been advised of the possibility of such damages. If your use of materials or services from this site results in the need for servicing, repair, or correction of equipment or data, you assume all associated costs.

Any liability under an engagement is capped and allocated as set out in your SOW, which controls over these site terms.

6. Suspension and termination

Falnor reserves the right to suspend or terminate access to the site or an engagement without prior notice for reasons including but not limited to:

  • Abusive, defamatory, or malicious behavior towards Falnor staff or other clients
  • Spreading false information or misleading reviews
  • Unauthorized resale, distribution, or promotion of Falnor's proprietary materials
  • Involvement in hacking, spamming, piracy, or illegal activities
  • Security threats due to account compromise or unauthorized sharing
  • Material breach of your SOW or these terms that is not cured within the notice period

Termination of an engagement does not affect your ownership of deliverables already produced, nor Falnor's right to fees for milestones met before termination.

7. Privacy

We value your privacy. Falnor does not sell or rent your personal information. We do share it with the processors listed in our Privacy Policy (such as analytics, scheduling, and form-storage providers) and as required by law. Your data is used for purposes such as:

  • Responding to contact and discovery-call requests
  • Account and engagement management
  • Billing and milestone tracking under your SOW
  • Fraud and abuse prevention
  • Legal compliance

Client engagement data processed in your cloud is governed by your SOW and security review. By using Falnor services, you consent to the collection and use of your data as described in our Privacy Policy.

Read our detailed privacy policy