A customer request waits for an owner. An order waits for approval. A new hire waits for a login. Your team spends the day chasing. We build the system that keeps that work moving, on the software you already use, and it checks with a person before anything important.
A customer request, a new order, a supplier question. The real work takes minutes. Then it sits and waits: for a missing detail, a sign-off, or someone to remember it. Your best people keep it moving by hand. That is not their fault. It is how the work is set up.
of the working day goes on chasing, searching and switching between apps, not on the job itself.
a week lost just finding your place again after switching between apps.
The idea
Your business already has the tools: email, a customer database, accounts software, spreadsheets. What is missing is what joins them up. Where each detail comes from, which rule applies, who signs off, and what gets updated. Today that lives in the heads of a few people. We write it down with your team, then build it into a system that runs on your own software.
We start small. At first the system only watches and suggests, while your team carries on as normal. It takes on work only once it has shown it gets things right, and it always stops for a person on the big decisions. It grows one proven step at a time, and it belongs to you.
One system
Yesterday a customer order sat in four places: an email, the customer record, the stock system and a chat waiting for a yes. Someone senior pushed it through each one. Today the system checks all four, applies your dispatch rule, releases the order and closes the case. The one unusual order lands with the right person, with every detail ready. They approve it from their phone, and the system carries on. Their afternoon goes on the work they were hired for.
Why you can trust it
01 // It looks before it acts
At first the system can only read your software, never change it. It earns the right to update anything one task at a time, once it has shown it reads your real cases correctly.
02 // It stops where a person should
Anything important, unusual or hard to undo waits for a named person to say yes. You decide where that line sits. The system waits as long as it takes.
03 // It shows its working
Every step comes with proof: what it looked at, which rule it followed and who approved it. When someone asks what happened, the answer is already written down.
04 // It belongs to you
It runs on your own systems, and your data stays with you, in the UK or EU if that is where you keep it. Your team can see every rule. If we disappeared tomorrow, it would keep running.
How much of the work now runs by itself, how it connects to your software, and how it earns more responsibility over time.
This is the number we are judged on: how many tasks go from start to finish with nobody chasing them. We agree the target with you at the start and prove it on your own cases before anything goes live.
It connects to the tools you already use and starts by only reading from them. It is allowed to update them one task at a time, once it has earned your trust.
Our strength
Like a new hire, it starts by watching, then suggests, then helps, then runs the routine work. Your team signs off each step up. If it ever gets something wrong, it steps back automatically.
Whether it is an email, a customer record, the accounts or a document, the job always comes down to the same four steps. Today a person does them by hand, between tabs, when they find the time. The system does them the same way every time, and stops for a person when it should.
Pull what it needs from your email, customer records and accounts, and keep it all together, so nobody starts from a blank page.
Gather the details
Pull what it needs from your email, customer records and accounts, and keep it all together, so nobody starts from a blank page.
Less time chasing, more time on the work that needs them. Only real decisions reach a person, and every finished task explains itself.
0h
saved on status updates this week
−18
Chases
6
Exceptions
94%
Clear
Hours back every week, because the system does the chasing, searching and copying. Your people spend their time on judgement, not updates.
Match order
Queued
Update record
Queued
Chase supplier
Queued
Unusual request
Standing by
People only on decisions, because routine tasks finish on their own. Approvals and unusual cases reach your team with the details already attached.
Proof attached
every update this week
A clear reason on every task, showing what it looked at, the rule it followed and who signed off. Ready when your auditor or a customer asks.
Why made to measure
With sources
Most options leave the hard part with you: the rules, the exceptions and who decides. We build around how your business actually works, in your words and to your limits.
Twice as likely to go live
Share of projects that go live, by who built them.
MIT, The GenAI Divide, 2025. Interviews with 52 organisations.
Only one option covers it all
What each kind of tool takes off your team.
Right 9 times in 10 first
Tested on your real cases before it goes live.
70–85% then runs by itself
The rest waits for a person, with the details ready.
Freedom is earned
It takes on more only once the last step is proven.
Built on the tools you have
Usually 3 to 6 of them. Your data stays where it is.
We agree the goals with you at the start and test them on your cases before go-live. Price is set after we map your work.
Nothing to throw away and no new app for your team to learn. The system works with the tools your business already relies on, and Falnor sits in the middle, keeping the work moving between them.
Also Xero, Sage, Microsoft Dynamics, Teams, Intercom and most software your business uses.
Start here
Yours to keep
We begin by mapping one part of your business with your team. We look at how the work really moves, where it gets stuck, and what a system would need to run it. You keep the map, whether or not we build anything.
Book a discovery callThe map sets the scope and the price. No obligation to go further.
Every step and hand-over, as the work really happens, not as the manual says.
Every decision rule, including the ones only one person knows.
Each tool the work passes through, and what the system would need access to.
Where work waits, for how long, and who it is waiting on.
How much work there is, how long it takes and what it costs today, measured before we build anything.
Software can now use the same tools your team uses. But everyday work still stops between those tools, waiting for someone to push it along. That gap is what we fix.
The questions operations, finance and IT teams usually ask, answered before the call.
No. It takes over the chasing, not the decisions. Your people keep the judgement calls, and the system learns from them.
Something we have not answered?
