Falnor / Solutions
Change order and scope change automation, from the chat to the invoice
Scope changes are agreed in a call or a message, then forgotten. The work is delivered, the invoice reflects the original scope, and the difference is lost. Falnor builds a system that captures the change when it is raised, gets it signed off and carries it through to billing.
Book a discovery callHow scope creep becomes lost revenue
Nobody means to skip the paperwork. The client asks for one more thing, the team says yes to keep the relationship, and the change lives only in a thread. It reaches the invoice only if someone remembers.
- Changes are agreed informally and never priced.
- Sign-off sits in email, so the signed version is hard to find later.
- Billing works from the original scope, so extras are absorbed.
What the system does with each change
It treats a scope change as a small process with an owner, a price and an approval. Approved changes flow into timesheet to invoice automation.
Spots the change
A request that goes beyond the signed scope is recognised from the message or ticket and raised for a person to confirm.
Prices it
A draft change order is prepared with the effect on cost and timeline, using your rates.
Gets sign-off
The client and your approver sign off, and the signed version is stored against the project.
Carries it to billing
The approved change updates the scope used for invoicing, so the extra work is billed.
People agree every change
The system starts read-only, showing what it would do on your real cases before it does anything. It takes over one task at a time, once it is right at least 9 times in 10. Anything unusual, large or hard to undo waits for a named person, and every step is recorded. The system never commits you to a price or a scope on its own.
Works with the software you already use
We build on your own tools instead of asking you to move. Common starting points:
- HubSpot
- Salesforce
- Xero
- Sage
- Microsoft Dynamics
We work with businesses in the US, the UK and Europe.
Questions people ask
What is change order management?
It is recording, pricing and approving changes to an agreed scope, so the extra work is authorised and billed. In some trades the same thing is called variation control.
Does it agree changes with the client?
No. It prepares the change order and routes it. People on both sides agree it.
Is this only for construction?
No. It suits any business that works to a signed scope, including agencies, consultancies, IT services and contractors.
How does it connect to billing?
Approved changes update the scope used to raise invoices, so the extra work reaches the invoice.
How is it priced?
A named process is scoped first, then built at a fixed price agreed in writing before any build starts. The guide to how automation projects are priced explains the parts.
Which countries do you work in?
We work with businesses in the US, the UK and Europe. The system runs on your own software, so your data stays where it is.