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Education and training provider automation for enrolment, fees and reporting

Training providers and independent schools run on admin: enquiries answered, enrolment forms checked, fees chased, attendance and results reported. Falnor builds a system on the software you already use that carries that work and asks a named person before anything is sent to a student or parent.

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Where education admin slows down

Staff spend peak weeks re-typing enrolment details, answering the same questions and assembling reports for funders or regulators. To rank which job to fix first, try the what to automate first tool.

  • Enquiries pile up in a shared inbox and get answered days later.
  • Enrolment forms are checked for missing details one by one.
  • Fee reminders and funder reports are assembled by hand.

What the system does for a provider

It follows the path your best administrator already follows, and writes down every step. It builds on the student records and finance tools you have, such as HubSpot or Xero.

Sorts and answers enquiries

Enquiries are routed to the right person with a draft reply from your own course information, held for approval.

Checks enrolment paperwork

Forms are checked for missing or mismatched details and the gaps requested early.

Prepares fee follow-up

Outstanding fees are listed with a draft reminder in your tone, approved before it goes.

Builds the report

Attendance and results are assembled for funders or regulators with the source beside each figure.

Staff keep the relationship

The system starts in shadow, only reading your software and proposing what it would do. It takes over one task at a time, once it is right at least 9 times in 10 on your real cases. Anything unusual, large or hard to undo waits for a named person, and every step is recorded. Anything sent to a student, parent or funder is approved by a named person. Student data stays in your own systems. See also customer service automation.

Works with the software you already use

We build on your own tools instead of asking you to move. Common starting points:

  • HubSpot
  • Xero
  • Salesforce
  • Microsoft 365
  • Zendesk

We work with businesses in the US, the UK and Europe.

Questions people ask

What is education provider automation?

It is using software to carry the repeatable admin around teaching: enquiries, enrolment, fee follow-up and reporting. It does not touch teaching or assessment.

Does it message students or parents?

It prepares messages and holds them for a named person to approve. Routine ones can go automatically once the system is right at least 9 times in 10.

How is student data protected?

It stays in your own systems and access starts read-only. We are not a law firm, so check data rules with your own adviser.

Does it work for schools as well as training firms?

Yes, for the administrative side in both.

How much does it cost?

There is no price list. We map the work first, then you get the scope, timeline and price in writing before anything is built. The automation ROI calculator gives a first view of whether a build pays back.

Which countries do you work in?

We work with businesses in the US, the UK and Europe. The system runs on your own software, so your data stays where it is.

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