Falnor / Solutions
Distribution and wholesale automation that runs on the ERP you already have
Distributors live on thin margins and a lot of paperwork: orders typed in from email, supplier confirmations checked by hand, pricing exceptions argued over, invoices chased. Falnor maps one process in a business of roughly 50 to 200 people, then builds the system around it on your ERP and tools, starting read-only so you see it working on your own cases first.
Book a discovery callWhere a distributor loses cash and time
A profitable business can still be short of cash when the money is trapped between teams: orders waiting for a price check, stock waiting for a confirmation, invoices waiting for a signature. Each team sees its own piece. Nobody sees the whole path.
- Customer orders arrive by email and phone and are keyed into the ERP by hand.
- Supplier confirmations and delivery changes are found late, after promises were made to customers.
- Pricing exceptions and credit holds wait for one person who is always busy.
What the system does for a distributor
It follows the path your best order desk already follows and writes down every step. It builds on NetSuite, SAP, Microsoft Dynamics or the ERP you run. Cash collection follows accounts receivable automation.
Reads the order
Lines, quantities, prices and delivery dates are pulled from the email or document and checked against the customer record and stock.
Routes the exceptions
A price off contract, a credit hold or a short stock line goes to the right person with the order and the reason beside it.
Tracks supplier changes
Confirmations are matched to purchase orders. A changed date or quantity is raised to the planner before a customer is told.
Closes the loop
Once approved, the ERP is updated and the next team is told, with the rule followed and the approver logged.
Your order desk keeps the judgement
The system starts read-only, showing what it would do on your real cases before it does anything. It takes over one task at a time, once it is right at least 9 times in 10. Anything unusual, large or hard to undo waits for a named person, and every step is recorded. Credit, pricing and customer commitments stay with your people.
Works with the software you already use
We build on your own tools instead of asking you to move. Common starting points:
- NetSuite
- SAP
- Microsoft Dynamics
- Salesforce
- Xero
We work with businesses in the US, the UK and Europe.
Questions people ask
What can be automated in a distribution business?
The office work around the stock: reading orders, checking supplier confirmations, routing pricing and credit exceptions, matching invoices and chasing payment. The warehouse floor is not touched.
Do we have to change our ERP?
No. The system is built on the ERP and tools you already use, so nobody retrains on a new platform.
How big is a business that suits this?
It fits best in businesses of roughly 50 to 200 people with an ERP and a lot of manual order and supplier admin.
Can we see it working before we commit?
Yes. It starts read-only on one process, so you see what it would do on your own orders before it changes anything.
How is it priced?
A named process is scoped first, then built at a fixed price agreed in writing before any build starts. The guide to how automation projects are priced explains the parts.
Which countries do you work in?
We work with businesses in the US, the UK and Europe. The system runs on your own software, so your data stays where it is.