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Falnor / Solutions

Lending and mortgage operations automation for applications and documents

A loan file is a pile of documents that must be collected, checked and matched before anyone can decide. Falnor builds a system on the software your lender or broker already uses that does the collecting and checking, and asks a named person before anything is decided or sent. It prepares files and never makes the credit decision.

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Where lending operations slow down

Applications stall on missing or mismatched documents, and applicants ask for updates the team has to assemble by hand. To rank which job to fix first, try the what to automate first tool.

  • Applicants send documents piecemeal and staff track what is still missing.
  • Figures on forms are checked against statements and payslips by eye.
  • Status questions are answered by searching several systems.

What the system does for a lender

It follows the path your best processor already follows, and writes down every step. It builds on the loan origination and CRM tools you have, such as Salesforce.

Collects and sorts documents

Incoming documents are read, labelled and matched to the application, with a list of what is still missing.

Checks figures

Figures on the application are compared with the supporting documents and any mismatch is shown beside both.

Prepares the file

A complete, indexed file is assembled for the underwriter with the evidence for each item.

Keeps applicants informed

Status updates are drafted from the file and held for approval before they go out.

Underwriters keep the decision

The system starts in shadow, only reading your software and proposing what it would do. It takes over one task at a time, once it is right at least 9 times in 10 on your real cases. Anything unusual, large or hard to undo waits for a named person, and every step is recorded. The system never approves, declines or prices a loan. A named person decides and the full trail is recorded. We are not a compliance adviser, so check what applies to you with your own adviser.

Works with the software you already use

We build on your own tools instead of asking you to move. Common starting points:

  • Salesforce
  • HubSpot
  • Microsoft 365
  • Zendesk
  • Xero

We work with businesses in the US, the UK and Europe.

Questions people ask

What is lending operations automation?

It is using software to carry the file preparation around a loan: collecting documents, checking figures and keeping applicants informed. The credit decision stays with people.

Does it make credit decisions?

No. It prepares the file and the evidence. A named underwriter decides.

Can it help with regulatory records?

It keeps a record of what was checked and who approved it, which makes review easier. Whether that satisfies a specific rule is for your own adviser.

Which systems does it work with?

We build on what you run, such as your CRM and loan system. Tell us what you use on the discovery call.

How much does it cost?

There is no price list. We map the work first, then you get the scope, timeline and price in writing before anything is built. The automation ROI calculator gives a first view of whether a build pays back.

Which countries do you work in?

We work with businesses in the US, the UK and Europe. The system runs on your own software, so your data stays where it is.

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