Falnor / Solutions
Property management automation for maintenance, tenants and compliance
A property manager’s day is a stream of small requests: a repair, a rent query, a certificate that is about to expire. Falnor builds a system on your property and finance software that triages the stream, keeps compliance records current and asks a named person before anything touches a tenant.
Book a discovery callWhere property teams fall behind
Each request is simple. The load comes from volume and from the follow-up: finding the right contractor, chasing a quote, telling the tenant, recording that it was done.
- Maintenance requests arrive by phone, email and message, then are logged by hand.
- Certificate and inspection dates are tracked in spreadsheets and missed.
- Rent arrears are chased inconsistently because nobody has the full picture to hand.
What the system does for a property team
It handles the triage and the follow-up, and leaves decisions about people and money to yours. It connects to your finance tool, such as Xero.
Triages requests
It reads each request, identifies the property and the type of issue, and routes it to the right person or contractor with the history attached.
Tracks compliance dates
It watches certificate and inspection dates and raises the booking in good time, with the document stored against the property.
Keeps tenants informed
Updates are drafted from the record and sent once approved, so tenants are not left waiting.
Prepares arrears follow-up
Overdue balances are listed with the payment history and a draft message, for a person to approve before anything is sent.
Tenant-facing decisions stay human
The system starts in shadow, only reading your software and proposing what it would do. It takes over one task at a time, once it is right at least 9 times in 10 on your real cases. Anything unusual, large or hard to undo waits for a named person, and every step is recorded. Notices, charges and anything with legal weight are always prepared for a person to decide.
Works with the software you already use
We build on your own tools instead of asking you to move. Common starting points:
- Xero
- Sage
- Zendesk
- HubSpot
We work with businesses in the US, the UK and Europe.
Questions people ask
Does it send notices to tenants by itself?
No. Notices, charges and anything with legal weight are drafted for a named person to approve.
Can it handle urgent repairs?
It can flag urgency from the request and route it straight to the on-call person. You set the rules for what counts as urgent.
Does it work with our property management software?
We build on the tools you already use. Tell us what you run on the discovery call.
Can it help with rent collection?
It prepares the overdue list and drafts follow-up for approval. See accounts receivable automation.
How much does it cost?
There is no price list. We map the work first, then you get the scope, timeline and price in writing before anything is built. The automation ROI calculator gives a first view of whether a build pays back.
Which countries do you work in?
We work with businesses in the US, the UK and Europe. The system runs on your own software, so your data stays where it is.