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Falnor / Solutions

Healthcare practice admin automation for referrals, billing and paperwork

Clinical staff lose hours to the paperwork around care: referrals typed in twice, billing queries chased, forms checked line by line. Falnor builds a system on the software your practice already uses that carries the admin and asks a named person before anything is sent or changed. It works on the administrative side only.

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Where practice administration slows down

A small team handles referral letters, insurer queries, patient reminders and billing corrections on top of running the practice. Each item needs checking against something else, which is slow and easy to get wrong. To rank which job to fix first, try the what to automate first tool.

  • Referral details are re-entered from letters and emails into the practice system.
  • Billing queries and rejected claims are found late and chased by hand.
  • Forms are checked for missing fields only after they have bounced back.

What the system does for a practice

It follows the path your best administrator already follows, and writes down every step. It builds on the practice management and billing tools you have.

Reads incoming referrals and forms

It pulls the details out of letters and emails and checks them against the record, flagging anything missing for the team.

Prepares billing follow-up

Rejected or queried items are grouped with the reason beside them and a draft response is held for approval.

Checks paperwork before it goes

Forms are reviewed for missing fields and mismatches before they are sent, so fewer come back.

Updates the record

Once approved, the practice system is updated and the next person is told, with the rule followed and the approver logged.

Staff keep the decisions

The system starts in shadow, only reading your software and proposing what it would do. It takes over one task at a time, once it is right at least 9 times in 10 on your real cases. Anything unusual, large or hard to undo waits for a named person, and every step is recorded. It does not touch clinical decisions or records of care. Anything that reaches a patient or an insurer is approved by a named person. Patient data stays in your own systems.

Works with the software you already use

We build on your own tools instead of asking you to move. Common starting points:

  • Microsoft 365
  • Zendesk
  • HubSpot
  • Xero
  • Sage

We work with businesses in the US, the UK and Europe.

Questions people ask

What is healthcare practice automation?

In this context it means software that carries the administrative work around a practice: referrals, billing queries, reminders and form checking. It does not make clinical decisions.

Does it see patient records?

Only what the administrative job needs, inside your own systems. Nothing is copied to a separate store, and access is read-only until it has earned more.

Is this compliant with health data rules?

Rules differ by country and by practice. We are not a law firm, so check what applies to you with your own adviser. We design so that data stays on your own software.

Can it chase rejected claims?

It prepares the follow-up with the reason and the original beside it. A named person approves it before anything is sent.

How much does it cost?

There is no price list. We map the work first, then you get the scope, timeline and price in writing before anything is built. The automation ROI calculator gives a first view of whether a build pays back.

Which countries do you work in?

We work with businesses in the US, the UK and Europe. The system runs on your own software, so your data stays where it is.

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