Falnor / Solutions
Logistics automation for bookings, documents and the chasing in between
A shipment moves on documents and updates. Freight forwarders and carriers spend their days reading booking requests, matching paperwork and asking where a load is. Falnor builds a system on your transport and finance software that does the reading and the chasing, and hands exceptions to a named person with the evidence attached.
Book a discovery callWhere shipments wait
The truck or container is rarely the bottleneck. The wait is for a missing document, a reference that does not match, or an answer to an email. Each delay is small, and a day of them is most of a team.
- Booking requests arrive by email in every format and are typed into the system by hand.
- Bills of lading, delivery notes and invoices have to be matched, and mismatches are found late.
- Customers ask for status by email, and someone has to look it up each time.
What the system does for a logistics team
It follows the path your best coordinator already follows and writes down every step. Freight charges flow into accounts payable automation for the finance side.
Reads the request
It pulls origin, destination, cargo, dates and references from the booking email or document and checks them against the rate and customer record.
Matches the paperwork
Documents are matched to the shipment. A missing or mismatched reference is raised early, with the shipment and the document side by side.
Answers status questions
A customer asking where a shipment is gets a draft reply from the latest record, held for a person to approve until it has earned trust.
Checks freight invoices
Carrier invoices are matched to the booking and agreed rate. Differences go to a person with the evidence.
Exceptions go to a coordinator
The system starts in shadow, only reading your software and proposing what it would do. It takes over one task at a time, once it is right at least 9 times in 10 on your real cases. Anything unusual, large or hard to undo waits for a named person, and every step is recorded. Rate changes, customs questions and anything that affects what a customer is charged stay with your team.
Works with the software you already use
We build on your own tools instead of asking you to move. Common starting points:
- SAP
- NetSuite
- Microsoft Dynamics
- Xero
- Zendesk
We work with businesses in the US, the UK and Europe.
Questions people ask
What is logistics automation?
It is using software to carry the repeatable admin around moving goods: reading booking requests, matching shipping documents, answering status questions and checking freight invoices.
Does it track vehicles or plan routes?
No. We work on the documents and communication around a shipment, not on route planning or telematics.
Can it read documents in different layouts?
Yes. Documents from different carriers and customers rarely look the same, which is where an agent helps. When it is unsure it stops and asks a person.
Does it work with our transport management system?
We build on the tools you already run. Tell us what you use on the discovery call.
How much does it cost?
There is no price list. We map the work first, then you get the scope, timeline and price in writing before anything is built. The automation ROI calculator gives a first view of whether a build pays back.
Which countries do you work in?
We work with businesses in the US, the UK and Europe. The system runs on your own software, so your data stays where it is.